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Terms of Service

Last updated: 19 August 2026

Introduction

Welcome to Strata. Please read these Terms of Service (“Terms”) carefully before using the Strata platform and our Services.

These Terms are an agreement between you (“You” or “Your”) and Strata (“Company,” “We,” “Us,” or “Our”), concerning your access to and use of Strata and related Services. If You have a written workspace or order form with Us, that agreement controls where it conflicts with these Terms.

1. Interpretation and Definitions

1.1 Interpretation

Words with an initial capital letter have the meanings set out below.

1.2 Definitions

  • Account means a unique login created for You to access Strata.
  • Affiliate means an entity that controls, is controlled by, or is under common control with a party.
  • Customer Data (also “Customer Material”) means lead, entity, form, CRM, scrape, email, and related records a customer workspace stores in Strata, including files You upload.
  • Derived Data means scores, mappings, notes, reports, health narratives, and other outputs Strata generates from Customer Data.
  • Enterprise Account means a workspace created for an organisation’s business operations.
  • LLM means a large language model or other model accessed through the Services (including via the AI Gateway).
  • Services means the Strata B2B workspace for discovering, validating, scoring, monitoring, nurturing, and syncing entities.
  • You means the individual using the Services, or the organisation on whose behalf they act.

2. Acknowledgment and Eligibility

By accessing or using Strata, You agree to these Terms and our Privacy Policy. If You disagree, You may not use the Services. The Services are for business users. You represent that You have authority to bind Your organisation, and that You will not use the Services if You are under 13.

3. The Services

Strata lets workspaces configure entity schemas, ingest data from the web and files, score and review records, monitor health, send email, and sync qualified entities to a connected CRM. Features You enable (fetch agents, inbound forms, scoring, Monitor, nurture, CRM) are part of the Services You instruct Us to provide.

We may change, suspend, or discontinue features with reasonable notice where practicable. AI scores, mappings, and drafts are assistive. They are not guaranteed to be accurate, complete, or fit for a particular purpose. You remain responsible for decisions You make using them.

4. Accounts and Workspaces

You must provide accurate Account information and keep credentials confidential. Organisation admins control membership and roles. You are responsible for activity under Your Account and workspace. We may suspend access for security, abuse, or non-payment.

Deleting Your personal Account anonymizes Your workspace user record and removes Your login. It does not delete the organisation’s Customer Data. Workspace admins remain responsible for Customer Data after a user leaves.

5. Data Rights and Protection

5.1 Customer Data ownership

You (or Your organisation) retain all rights in Customer Data. We acquire no ownership of Customer Data. We process Customer Data only to provide the Services You enable, as described in the Customer DPA and Privacy Policy. We will not sell Customer Data. We will not use it to advertise Strata to those leads.

You represent that You have a lawful basis to collect, upload, scrape, store, email, and sync Customer Data, including any marketing you send through the product.

5.2 Derived Data

Subject to third-party rights in model providers’ software, You own Derived Data generated from Your Customer Data. We may use anonymised usage statistics solely to operate and improve Strata. We do not use Customer Data to train public foundation models.

5.3 Data security

We implement commercially reasonable security measures, including encryption in transit, access controls, and monitoring. No method of storage or transmission is 100% secure.

5.4 Confidentiality

We will not disclose Customer Data except to provide the Services (including to subprocessors), with Your direction (for example a connected CRM), or as required by law. Workspace members You invite can see Customer Data in that workspace.

5.5 Third-party processing

Strata uses Service Providers to host, authenticate, store, send email, run jobs, and (when You enable them) scrape, enrich, score, or sync CRM. Named vendors are listed on the Subprocessors page. Each provider has its own terms. By using a feature that depends on a provider, You instruct Us to process data with that provider.

6. Data Processing and Storage

Customer Data is processed where We and our subprocessors operate, including the United States and other regions listed on the Subprocessors page. Transfers rely on vendor processing terms and standard contractual clauses where required.

After termination or a verified written deletion request, we will delete or return Customer Data from the production application within 30 days, except where law requires retention. Encrypted backups expire on the host’s backup schedule and are not erased at the same instant as application deletes.

7. Acceptable Use

You must not:

  • Use the Services in violation of law, including privacy, marketing, and anti-spam law
  • Instruct fetch or scrape agents to collect data You are not allowed to collect, or to bypass technical access controls
  • Send marketing email without a lawful basis, required consent, an unsubscribe mechanism, or a valid physical mailing address in the workspace
  • Upload malware, or attempt to disrupt or probe the Services beyond authorised use
  • Resell or misuse the Services, or access them to build a competing product by improper means
  • Misrepresent scores, reports, or AI output as human-verified where they are not

Inbound forms, nurture, and CRM sync run on Your instructions. You are responsible for notices, consent, and CRM terms on those channels.

8. Intellectual Property

We and our licensors own Strata, including software, UI, documentation, and trademarks. These Terms do not transfer that ownership. You receive a limited, non-exclusive, non-transferable right to use the Services during Your subscription. You may not copy, reverse engineer, or remove proprietary notices except as law allows.

9. Maintenance and Incidents

We aim to keep the Services available and will give notice of planned maintenance where practicable. Availability is not guaranteed. Third-party outages (hosting, auth, email, models, scrape providers) may affect features You use.

If We become aware of a security incident affecting Customer Data, We will notify the workspace’s admins without undue delay, and in any event within 72 hours of confirming the incident, unless law requires a different timeline.

10. Fees and Term

Fees, if any, are set in Your order form or billing account. Unpaid amounts may result in suspension. Either party may terminate for material breach that is not cured within 30 days of notice. You may stop using the Services at any time. We may terminate or suspend for violation of these Terms.

11. Disclaimers

THE SERVICES AND DERIVED DATA ARE PROVIDED “AS IS.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT INGEST, SCORES, MONITOR ALERTS, OR EMAIL DELIVERY WILL BE ERROR-FREE OR UNINTERRUPTED.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, OR BUSINESS. OUR TOTAL LIABILITY FOR CLAIMS ARISING OUT OF THE SERVICES IS LIMITED TO THE AMOUNTS YOU PAID US FOR THE SERVICES IN THE 12 MONTHS BEFORE THE CLAIM (OR USD 100 IF YOU YOU HAVE NOT PAID). These limits do not apply to liability that cannot be limited by law.

13. Indemnity

You will defend and indemnify Us against claims arising from Customer Data, Your scraping or email practices, Your CRM use, or Your violation of these Terms or law.

14. Changes

We may update these Terms from time to time. Changes are effective when posted on this page. We will update the “Last updated” date and, for material changes, provide additional notice where practicable. Continued use after the effective date is acceptance of the updated Terms.

15. Contact

Questions about these Terms: privacy@allumni.ai. Company: Strata.

Privacy Policy · Customer DPA · Subprocessors

Data-subject requests: privacy@allumni.ai